Privacy Policy

This page covers both johannasgrooming.com and the Johanna's Grooming mobile/web app (app.johannasgrooming.com). It explains what information we collect, why, and how it's handled.

Information We Collect

When you create an account or book an appointment, we collect the information you give us directly: your name, email address, phone number, and details about your pet (name, breed, age, weight, and care notes like allergies or temperament). We do not collect this information from any other source.

How We Use It

We use your information to schedule and manage appointments, send appointment confirmations by text message, track loyalty rewards, and let our staff prepare for your pet's visit. Appointment and pet details are also used by our in-app booking assistant to help you check availability and book.

Payments

Online payment processing is currently turned off — all services are paid for in person at the time of your appointment. If online payments are enabled in the future, they will be processed securely through Stripe, and we do not store your card details ourselves.

Text Messages

We use text messages, not email, as our primary way of communicating with clients. Appointment confirmations are sent by SMS. Standard message and data rates may apply from your carrier.

Photos

With your consent at your appointment, before-and-after photos of your pet may be added to your account's gallery and may be used on our website or Facebook page to showcase our work.

Analytics

Our website uses Google Analytics to understand site traffic. This does not collect personally identifying information beyond standard web analytics data (pages visited, general location, device type).

Data Storage & Security

Your information is stored using Amazon Web Services (AWS) infrastructure with industry-standard security practices, including encrypted storage and authenticated access. We do not sell your personal information to third parties.

Your Choices

You can update or remove your pet's information at any time from within the app. To request deletion of your account entirely, text us at 330-605-1313.

Contact

Questions about this policy? Text us at 330-605-1313 or message us on Facebook.